** PLEASE NOTE: Policies and Procedures are subject to change; it is your responsibility to stay updated by visiting our website or our academy reception desk to get the most current and up to date version.  -Thank-you! **

Programs/Private Classes/Workshops/Field Trips:

Façade Academy reserves the right to cancel programs, classes, workshops and/or field trips at any time.  In such an event, students will be reimbursed in full.  Conditions apply.


Adherence to the terms listed in Payment Plans are essential to secure your spot.  Failure to do so will reserve our right to cancel your enrollment.  An additional $25 charge will be added to your balance to re-enroll within the current program/s you are taking. All Private classes must be paid in full by the enrollment deadline.  All privates are enrolled on a first come-first serve basis.


New students are given 20% off their first time enrollment fee.  This promotion expires after 2 weeks from the start of the current term.  After which, the student will be charged the regular class/program rate.  We offer a 15% off sibling promotion, applicable to one sibling off the lowest program fee, this promotion expires after 2 weeks from the start of the current term.  Tuition students are awarded special promotions depending on their tuition level and are specified on the tuition contract made between the academy and the client.  Please contact us for more details.  These promotions cannot be used in conjunction with any other promotion.

Cancellation Policies:

Students who wish to cancel their enrolment within our termed programs, private classes and tuition packages, please make note of the following:

  • For cancellations prior to the 1st day of class, you will reimbursed in full (termed programs only), however a $25 administration fee applies per program.
  • For cancellations leading to the 3rd class, you will be reimbursed 75% of the program/s and class/es enrolment fee (termed programs only), a $25 administration fee applies per program.
  • As of the 4th class, we reserve all payments toward our program/s and class/es without reimbursement (termed programs only), a $25 administration fee applies per program.
  • All private class sales are final. Private classes are to be paid in full, in advance.   There are no refunds for these classes upon receiving payment.  Student may receive an academy credit only-to be used within one year from their initial contract date. The contract expires after one year in which case the credit will no longer be valid. Rescheduling credited private classes are subject to studio, instructor and time availability and must be booked on a first come-first serve basis.  Our private classes are in high demand and require booking well in advance to secure your spot.
  • There are no refunds on purchased products. All purchases are final, no exchanges, refunds or credits apply.
  • Students under Tuition Packages, who wish to cancel their enrolment into any one program, must follow the same terms noted above for termed programs.  After the 4th class, there are no refunds on tuition packages. Students will receive an academy credit to be used within one year of the initial contract date. The contract expires after one year in which case the credit will no longer be valid.   However a $100 administration fee applies for use of privileged extended promotions and special offers awarded only to tuition students.
  • If VIP Members cancel any one program, your VIP Membership (including all special offers and promotions) is subject to termination.  However you will remain a Façade Academy Member for the duration of time that you are enrolled into your programs.  Conditions apply.
  • Tuition Package and VIP Members who wish to exchange from one program into another, are able to do so without risk of VIP Membership termination.  A $25 administration fee applies per program

Workshop & Field Trip Payments and Cancellations:

Our workshops and field trips are specialized and require a great deal of organization and preparation.   They require advanced bookings and reservations of professional instructors, time and locations.  All workshops and field trips must be paid in full in advance to reserve your spot.  If students would like to cancel their enrolment into any one workshop or private class, they must provide us with a minimum of 48hrs notice to receive full reimbursement (some field trips are not eligible for refunds or credits-please review individual field trip contracts and forms).  Workshops and Field Trips are subject to student enrolment.  If we do not have the minimum number of students enrolled, the workshops and field trips will be cancelled and students will be reimbursed.  Conditions Apply.


It is the student’s responsibility to attend all termed program classes and therefore will not be reimbursed for any missed classes.  We do our best to accommodate our students by providing them with the opportunity to make-up a MAXIMUM of two classes.  There are designated days for make-up classes within each term (subject to studio availability-NOT GUARANTEED).  Please note that missed classes can only be made-up on the designated dates within the same term (some classes do not have an alternate class available for make-up students and therefore the students who wish to miss these classes must understand that they will not have the option to make up the class).  The missed classes will not carry forward into the next terms.  Please familiarize yourself with our Course Calendar and make note of these dates, including when the academy closes due to holidays.

Students enrolled into private classes are responsible for their attendance.  We require a minimum of 48hrs notice to cancel a private class.  Students will not be reimbursed or given a credit for their missed class if they fail to comply with our cancellation policies.  If you require cancelling a private class and have done so with a minimum 48hrs notice, students may reschedule their class, pending on studio, instructor and time availabilities, without any penalties.

Program Exchange:

Students who wish to exchange their enrolment from one program into another are able to do so, if the program fees are equivalent and within the same term.  This is subject to space availability.  A $25 administration fee applies per program.  However, if they are not of equal value and are within the same term, the student must follow the cancellation policies as outlined above, however can use their initial enrolment fees as credit toward the enrolment into their desired program.  They will be reimbursed the difference or will be charged the difference depending on the program chosen.  If they wish to exchange for a program that is not within the same term, subject to space availability, they must follow the cancellation polices as outlined above and then re-enrol properly into their desired program. A $25 administration fee applies per program.

Lost, Stolen or Damaged Items:

Façade Academy students are responsible for all of their belongings.  We will not be held liable for lost, stolen or damaged items.  We provide a box for unclaimed items and do our best to return all items found to our students.Vandalism means a deliberate action that results in damage to property. This includes, but is not limited to, graffiti, damage to facility property and damage to the personal property of instructors, students and guests of the academy. We have a zero tolerance policy for damages and vandalism, if any of these actions do occur students are to pay for the repair or replacement of the item/ piece of furniture.

Student Behaviour Policies:

Façade Academy is a friendly environment for students to enjoy.  We do not tolerate disruptive or inappropriate behavior from any of our students.  If we feel that a student’s behavior is unacceptable we reserve the right to terminate the student’s enrollment and they will not be reimbursed of their investment. We pride in a learning environment where students and teachers encourage and support one another and we will do whatever it takes to ensure everyone receives a first class experience.

Student Assessments:

Assessments are provided to students and their parents ONLY as a courtesy, to communicate progress.  It is the students and parents responsibility to take initiative to seek additional feedback and/or assistance from the instructors.  We do our best to provide 2 assessments per term, one in the middle of the term and one at the end.  The assessments will reflect the student’s work ethic and progress.  We will provide suggestions and alternate solutions for areas of concern, where required.  We will also specify whether the current program is a suitable choice for the student and/or if we recommend alternate options that are more appropriate.  The assessment will outline the student’s behaviour and their efforts in communicating with the instructors when they are facing challenges.  This is especially important for portfolio students, as these assessments are a direct reflection of whether their portfolio process and progress with result in success or not.  If at any time the instructor specifies that the portfolio student is not performing to the best of their ability and not completing tasks expected of them, the instructor will contact the parents to inform them on the situation.  At this time the student will be placed on probation, where they will have one more chance to prove their dedication and commitment.  If they fail to do so, Façade Academy of The Arts has authority to dismiss the student from the program, at which time they will not be reimbursed for any of the program fees.  For all other non-portfolio students who do not dedicate themselves to the work assigned in class, their parents will be contacted to discuss the matter, so the instructor and parent can find an effective solution.  These students will not be placed on probation.

Portfolio Students:

Façade Academy of The Arts prides in our success toward portfolio development.  We provide effective strategies that have proven to be successful for over 10 years.  Our instructors specialize in portfolio development and will provide each student with the tools, techniques and skills required to develop a portfolio.  It is the individual responsibility of each student to adhere to the requirements and expectations of this program.  Instructors will provide students with as much assistance as possible in class. Outside of the classroom, students may contact their instructor to seek additional advice.  These arrangements must be made between the instructor, students and/or their parents.  Additional advice via e-mail, text message, telephone or in person is offered as a courtesy to each student, but is not expected nor required of the instructor.  Instructors do their best to assist each student between classes to support the quality of the work produced by each student.   It is the student’s responsibility to seek assistance from the instructor.  Instructors are not expected to follow-up with students outside of the program.  Students are aware that failure to communicate with their instructor may result in a poor portfolio.  Students take on full responsibility of their actions or non-actions, which may not result in a successful outcome for their portfolio.  Our instructors will provide each student with customized training and mentoring in class.  Instructors are not responsible for the final outcome of the portfolio.  The outcome is specific to the student’s dedication, commitment, quality of portfolio, level of communication with the instructor, project management skills, work ethic, academic grades and performance during interviews, tests and applications.  The instructor is not obligated to provide the student with a letter of recommendation unless the instructor is confidant about the quality of portfolio produced by each student.  Only student who attend all classes and fully complete all portfolio requirements with us, and within our quality standards will receive a letter of recommendation.  Please refer to section “Student Assessments” for additional information, policies and procedures regarding portfolio students and development. For any other information, please do not hesitate to contact us.

Certificate Programs:

Certificates are awarded to student who complete the programs listed under the requirement for each certificate, these students must have a high attendance rating and not have any outstanding balances toward programs.


Façade Academy Members and VIP Members are privileged to all the promotions and special offers awarded to them, as listed in Memberships and Tuition Packages.  Students who have outstanding balances or have cancelled their enrolment into our programs, will have their memberships revoked.  Students will be asked to return their Membership cards to the academy and our business network will be notified of their termination as well.  Promotions and Special Offers provided by our business network will no longer be available to these students.


Regarding: Starlight Children’s Foundation, Mentoring and Consultation Programs, Galleria, Store, Sweet Week, Movie Night and Competitions, students will be provided with all the policies and procedures that are subject to each feature upon their participation.  These policies and procedures are subject to change frequently.

Façade Academy of The Arts Enrollment Waiver:

By signing the registration form, students and parents of Façade Academy of The Arts Inc. understand and acknowledge the type of art activities required to complete all projects on site and off site.  Students and parents also acknowledge the risks associated with tools and materials required for each art piece/project.  By signing the registration form, students are committed to the program requirements and will demonstrate great work ethic while completing all necessary work.  Students and parents are aware that if their behaviour or work ethic does not fulfill the program requirements, students may be asked to leave the program, at which time Mina Spremulli will discuss cancellation, credits and refund policies (if applicable).  Students and parents agree to assume the responsibility of any accidental or injury while students are engaged in the activities on site, off site and during field trips for Façade Academy of The Arts Inc., affiliated partners and events.  Students and parents hereby release and absolve Façade Academy of The Arts Inc., their volunteers, supervisors or sponsors from any or all claims from such accident or injury.  Students and parents also agree to abide by all rules and regulations established by Façade Academy of The Arts Inc. throughout the duration of their enrolment.

Additional Forms and Waivers:

Façade Academy of The Arts Inc. will require students and/or parents to sign additional forms and waivers toward specific programs, activities and events.  These waivers and forms will be included in your contract in addition to the main policies and procedures listed above.  We also provide additional consent forms for permission to publish, video record and photograph students while engaged in Façade Academy of The Arts Inc. related activities.  Students must have these forms signed in order to participate in these additional opportunities provided by the academy.  Without an authorizing signature, students will not be able to participate, nor will Façade Academy of The Arts’ instructors, volunteers, supervisors or sponsors be authorized to take and/or use these media and publish them for any use by the academy.

*For any other inquiries, please contact us and we will be happy to provide you with all the information you need.