Policies & Procedures

Programs/Private Classes/Workshops/Field Trips:
Façade Academy reserves the right to cancel termed and general interest programs,
specialized programs, workshops, private classes and/or field trips at any time. In such
an event, students will be reimbursed in full. Conditions apply.

Specialized Programs:
All portfolio related classes, privates, programs and workshops are classified as
“Specialized Programs”. Also please note on our website whether or not the program or
workshop is considered a “General Interest” or “Specialized Program” to determine
which policies apply to you. Always inquire for additional clarification.

Adherence to the terms listed in Payment Plans are essential to secure your
spot. Failure to do so will reserve our right to cancel your enrollment. An additional
$25 charge will be added to your balance to re-enroll within the current program/s you
are taking. All Private and Specialized programs/classes must be paid in full by the
enrollment deadline. All privates are enrolled on a first come-first serve basis and must
be paid in full to reserve your spot.


New students are given 20% off (not applicable to specialized programs, private classes, workshops or trips-please inquire if other promotions are available) their first time enrollment fee. This promotion expires after 2 weeks after the enrollment deadline for that term. After which, the student will be charged the regular class/program rate. We offer a 10% off sibling promotion, applicable to one sibling off the lowest program fee, this promotion expires after 2 weeks after the enrollment deadline for that term. Tuition students are awarded special promotions depending on their tuition level and are specified on the tuition contract made between the academy and the client. Please contact us for more details. These promotions cannot be used in conjunction with any other promotion.

Cancellation Policies for Termed Programs/General Interest Programs:
Students who wish to cancel their enrollment within our termed programs, and termed
tuition packages, please make note of the following:

• For cancellations prior to the 1st day of class, you will be reimbursed in full
(termed programs only), however a $25 administration fee applies per program.

• For cancellations leading to the 3rd class, you will be reimbursed 75% of the
program/s and class/es enrolment fee (termed programs only), a $25
administration fee applies per program.

• As of the 4th class, we reserve all payments toward our program/s and class/es
without reimbursement (termed programs only), a $25 administration fee
applies per program.

• Students under Tuition Packages for termed and General Interest classes only, who wish to cancel their enrollment into any one program, are NOT eligible for a refund, however, will be offered a credit equivalent to their tuition. Students will receive an academy credit to be used within one year of the initial contract date. The contract expires after one year in which case the credit will no longer be valid.

• Tuition Package students toward termed programs only who wish to exchange
from one program into another within the same term, are able to do so without
risk of losing their investment or incurring any additional administrative fees or

• For tuition students, an additional $100 administration fee will be applied onto
the credit to carry it forward into upcoming terms (within the year of contract
only) for use of privileged extended promotions and special offers awarded only
to tuition students.

• There are no refunds on purchased products. All purchases are final, no
exchanges, refunds or credits apply.
Cancellation Policies for Private Classes & Specialized Programs:
Students who wish to cancel their enrollment within our specialized programs,
workshops, private classes and specialized program tuition packages, please make note
of the following:

• All workshops, private classes and specialized program sales are final.
Workshops, private classes and specialized programs are to be paid in full, in
advance. There are no refunds for these classes. Student may receive an
academy credit only-to be used within one year from their initial contract date.
The contract expires after one year in which case the credit will no longer be valid. Rescheduling credited workshops, private classes or specialized programs
are subject to studio, instructor and time availability and must be booked on a
first come-first serve basis. Our workshops, private classes and specialized
programs are in high demand and require booking well in advance to secure your

• We cannot guarantee the same workshops, private or specialized programs are
available all year-round. Please inquire often for our latest course calendar.

• There are no refunds on purchased products. All purchases are final, no
exchanges, refunds or credits apply.

• For tuition student under specialized programs, there are NO REFUNDS under
any circumstance. An academy credit MAY be issued by the Director that expires
within one year of the initial contract date if the reasons for cancelling pertain to
medical reasons or emergency situations.

• When using the credit -if approved- for future classes within the contract dates
toward other specialized programs please be aware that these specialized classes
are in high demand and require booking in advance to secure your spot. Your
spot is not guaranteed even with a credit. PLEASE BOOK YOUR SPOT IN
ADVANCE BEFORE CREDIT EXPIRES. We are not responsible if classes are full
and you were unable to secure your spot before the credit expiry date.

• For specialized program tuition students, an additional $100 administration fee
will be applied to your credit for use of privileged extended promotions and
special offers awarded only to tuition students.

Special Notice: If a student falls critically ill or currently has some form of disability or special
need that has already been brought to the academy’s attention at the time of registration and
noted on their personal information form/health form, the student may qualify for a refund if
the student is no longer able to complete the program due to this illness or disorder- pending
the approval of the Director of the academy ONLY. We make every effort to be fair to each case
individually as they are presented to us. The student MUST present a letter by their family
doctor, with supporting documentation of their case specifying the condition as severe and will
affect their ability to perform. Without this an application for a refund is NOT valid.

Field Trip Payments and Cancellations:
Our field trips are specialized and require a great deal of organization and
preparation. They require advanced bookings and reservations of professional
instructors, time and locations. All field trips must be paid in full in advance to reserve
your spot. Some field trips are not eligible for refunds or credits-please review
individual field trip contracts and forms for additional details-such as our Annual
Disney Trip. Field Trips are subject to student enrollment. If we do not have the minimum number of students enrolled, the field trip will be cancelled, and students will
be reimbursed. Conditions Apply.

Camp packages MUST be paid for up-front & in advance in order to secure your spot
We DO NOT hold camp dates and/or spots without full payment in advance
There are NO REFUNDS on paid camp registration (camp prep is done per
registration-well in advance)
ONLY in emergency situations will we offer a credit toward the missed camp day
(Doctor’s note required)
In the case that a parent must reschedule their camp date due to emergency-provided by
a doctor’s note, they must do so with a minimum of 24hrs notice.
Any credits issued WILL NOT be carried forward into termed programs, workshops,
private classes, field trips or specialized programs, but may be carried forward into the
upcoming Summer Camp (conditions apply)
We DO NOT offer a pay as you go option.
It is the student’s responsibility to attend all termed program classes and therefore will
not be reimbursed for any missed classes. We do our best to accommodate our students
by providing them with the opportunity to make-up a MAXIMUM of two classes. There

are designated days for make-up classes within each term (subject to studio availability-
NOT GUARANTEED). Please note that missed classes can only be made-up on the

designated dates within the same term (some classes do not have an alternate class
available for make-up students and therefore the students who wish to miss these
classes must understand that they will not have the option to make up the class). The
missed classes will not carry forward into the next terms. Please familiarize yourself
with our Course Calendar and make note of these dates, including when the academy
closes due to holidays.
Students enrolled into private classes are responsible for their attendance. We require a
minimum of 48hrs notice to cancel a private class. Students will not be reimbursed or
given a credit for their missed class if they fail to comply with our cancellation
policies. If you require cancelling a private class and have done so with a minimum
48hrs notice, students may reschedule their class, pending on studio, instructor and
time availabilities, without any penalties.

Program Exchange for General Interest Programs:
Students who wish to exchange their enrollment from one general interest program into
another general interest program are able to do so, if the program fees are equivalent
and within the same term. This is subject to space availability. However, if they are not
of equal value and are within the same term, the student must follow the cancellation
policies as outlined above, however can use their initial enrollment fees as credit toward
the enrollment into their desired program. The student will be charged the difference
depending on the program chosen if the amount is more than the first contract amount.
If they wish to do a program exchange into a program of less value, they difference will
be put toward a credit to be used toward future enrollments within one year of their
initial contract after which the credit will expire-based on available spots-book in
advance. If they wish to exchange for a program that is not within the same term,
subject to space availability, they must follow the cancellation polices as outlined above
and then re-enrol properly into their desired program. A $25 administration fee applies
per program.

Lost, Stolen or Damaged Items:
Façade Academy students are responsible for all of their belongings. We will not be held
liable for lost, stolen or damaged items. We provide a box for unclaimed items and do
our best to return all items found to our students. Vandalism means a deliberate action
that results in damage to property. This includes, but is not limited to, graffiti, damage
to facility property and damage to the personal property of instructors, students and
guests of the academy. We have a zero-tolerance policy for damages and vandalism, if
any of these actions do occur students are to pay for the repair or replacement of the
item/ piece of furniture.
Student Behaviour Policies:
Façade Academy is a friendly environment for students to enjoy. We do not tolerate
disruptive or inappropriate behavior from any of our students. If we feel that a
student’s behavior is unacceptable we reserve the right to terminate the
student’s enrollment and they will not be reimbursed of their investment. We pride in a
learning environment where students and teachers encourage and support one another,
and we will do whatever it takes to ensure everyone receives a first class experience.
Student Assessments:
Assessments are provided to students and their parents ONLY as a courtesy, to
communicate progress. It is the students and parents’ responsibility to take initiative to
seek additional feedback and/or assistance from the instructors. We do our best to
provide 2 assessments per term, one in the middle of the term and one at the end. The
assessments will reflect the student’s work ethic and progress. We will provide
suggestions and alternate solutions for areas of concern, where required. We will also
specify whether the current program is a suitable choice for the student and/or if we recommend alternate options that are more appropriate. The assessment will outline
the student’s behaviour and their efforts in communicating with the instructors when
they are facing challenges. This is especially important for portfolio students, as these
assessments are a direct reflection of whether their portfolio process and progress with
result in success or not. If at any time the instructor specifies that the portfolio student
is not performing to the best of their ability and not completing tasks expected of them,
the instructor will contact the parents to inform them on the situation. At this time the
student will be placed on probation, where they will have one more chance to prove their
dedication and commitment. If they fail to do so, Façade Academy of The Arts has
authority to dismiss the student from the program, at which time they will not be
reimbursed for any of the program fees. For all other non-portfolio students who do not
dedicate themselves to the work assigned in class, their parents will be contacted to
discuss the matter, so the instructor and parent can find an effective solution. These
students will not be placed on probation.

Portfolio Students:
Within our policies and procedures document, portfolio students are to follow all
notifications listed under “specialized programs”. Façade Academy of The Arts prides in
our success toward portfolio development. We provide effective strategies that have
proven to be successful for over 15 years. Our instructors specialize in portfolio
development and will provide each student with the tools, techniques and skills required
to develop a portfolio. It is the individual responsibility of each student to adhere to the
requirements and expectations of this program. Instructors will provide students with
as much assistance as possible in class. Outside of the classroom, students may contact
their instructor to seek additional advice. These arrangements must be made between
the instructor, students and/or their parents. Additional advice via e-mail, text
message, telephone or in person is offered as a courtesy to each student but is not
expected nor required of the instructor. Instructors do their best to assist each student
between classes to support the quality of the work produced by each student. It is the
student’s responsibility to seek assistance from the instructor. Instructors are not
expected to follow-up with students outside of the program. Students are aware that
failure to communicate with their instructor may result in a poor portfolio. Students
take on full responsibility of their actions or non-actions, which may not result in a
successful outcome for their portfolio. Our instructors will provide each student with
customized training and mentoring in class. Instructors are not responsible for the final
outcome of the portfolio. Their admission or employment is NOT GUARANTEED. The
outcome is specific to the student’s dedication, commitment, quality of portfolio, level of
communication with the instructor, project management skills, work ethic, academic
grades and performance during interviews, tests, written work and applications. The
instructor is not obligated to provide the student with a letter of recommendation unless
the instructor is confidant about the quality of portfolio produced by each student. Only
students who attend all classes and fully complete all portfolio requirements with us,
and within our quality standards will receive a letter of recommendation-classifying
them as a Facade Academy Portfolio Graduate-Façade Academy Approved Portfolio. Without this classification, Facade Academy does not put its seal on the
student’s/applicant’s portfolio because it did not pass our quality standard and what we
require of the student to graduate from the specialized program. Please refer to section
“Student Assessments” for additional information, policies and procedures regarding
portfolio students and development. In addition, all portfolio student must sign an
additional Portfolio Contract once they register with additional policies and procedures
they must follow that work in conjunction with this “Façade Academy Policies and
Procedures Document”. For any other information, please do not hesitate to contact us.

Certificate Programs:
Certificates are awarded to student who completes the programs listed under the
requirement for each certificate, these students must have a high attendance rating and
not have any outstanding balances toward programs.

Regarding: Mentoring and Consultation Programs, Galleria, Sweet Week, Art Beat,
Disney Trips, Camps and Competitions, students will be provided with all the policies
and procedures that are subject to each feature upon their participation. These policies
and procedures are subject to change frequently.

Façade Academy of The Arts Enrollment Waiver:
By signing the registration form, students and parents of Façade Academy of The Arts
Inc. have read, understand and accept the type of art activities required to complete all
projects on site and off site. Students and parents also acknowledge the risks associated
with tools and materials required for each art piece/project. By signing the registration
form, students are committed to the program requirements and will demonstrate great
work ethic while completing all necessary work. Students and parents are aware that if
their behaviour or work ethic does not fulfill the program requirements, students may
be asked to leave the program, at which time Mina Spremulli will discuss cancellation,
credits and refund policies (if applicable). Students and parents agree to assume the
responsibility of any accidental or injury while students are engaged in the activities on
site, off site and during field trips for Façade Academy of The Arts Inc., affiliated
partners and events. Students and parents hereby release and absolve Façade Academy
of The Arts Inc., their volunteers, supervisors or sponsors from any or all claims from
such accident or injury. Students and parents also agree to abide by all rules and
regulations established by Façade Academy of The Arts Inc. throughout the duration of
their enrolment.

Additional Forms and Waivers:
Façade Academy of The Arts Inc. will require students and/or parents to sign additional
forms and waivers toward specific programs, activities and events. These waivers and
forms will be included in your contract in addition to the main policies and procedures
listed above. We also provide additional consent forms for permission to publish, video
record and photograph students while engaged in Façade Academy of The Arts Inc.
related activities. Students must have these forms signed in order to participate in these
additional opportunities provided by the academy. Without an authorizing signature,
students will not be able to participate, nor will Façade Academy of The Arts’
instructors, volunteers, supervisors or sponsors be authorized to take and/or use these
media and publish them for any use by the academy.

Video Surveillance Warning
By enrolling at Façade Academy all students and parents agree to be/have their child
under video surveillance for safety and quality assurance purposes!

*For any other inquiries, please contact us and we will be happy to provide
you with all the information you need. -Thank You!